Contact information

Contact Information – pruna.ro

Legal name: BY PRUNA SRL

Brand name: pruna.ro

Registered office / correspondence address: Drumul Fermei 65C, Popești-Leordeni, Ilfov, Romania

Trade Register number: J2025057675003

Tax ID (CUI): RO52258526

Order support email: orders@pruna.ro

Support hours: Monday–Friday, 09:00–17:00 (except public holidays)

Average response time: 24–48 working hours

Dispute resolution: if we are unable to resolve disputes amicably, consumers may use alternative dispute resolution (ADR) procedures. The EU ODR platform is no longer operational; national ADR channels may be used instead. Invoices are issued by BY PRUNA SRL for all orders placed on pruna.ro.