Orders are delivered using third-party courier services.

Standard delivery times are typically 1-3 business days, depending on your location.

You will receive shipping updates by email once your order has been dispatched.

Yes. If you need to update your delivery address, please contact us as soon as possible at orders@pruna.ro.

If the order has already been handed over to the courier, changes may no longer be possible.

At this time, we ship only within Romania.

For international delivery inquiries, please contact us at orders@pruna.ro.

Yes. You have 14 calendar days from the date you receive your order to request a return.

Items must be returned in their original condition - unworn, unwashed, unaltered, and with all original tags attached.

To request a return, please email us at orders@pruna.ro with your order number and the product(s) you wish to return.

Refunds are issued to the same payment method used for the original order, once the products reach us and pass the quality check.

Processing may take 3-10 business days, depending on your bank or payment provider.

Yes, subject to stock availability.

Write to us at orders@pruna.ro and we will assist you.

All orders are shipped in simple, protective packaging.

If you would like gift packaging, you can add the gift bag as an optional product during checkout (when available).