Shipping policy

Last updated: 8 July 2026

1. Channel & Coverage. Sales are made exclusively online via pruna.ro. Delivery is by courier to the address provided by the customer or, where this option is displayed at checkout, to a courier locker (e.g. easybox), within Romania only. We do not currently offer international shipping through the website; for delivery requests to other EU countries, please contact us in advance at orders@pruna.ro and, where feasible, we will agree the costs and timeframes individually before the order is placed. There is no physical store.

2. Costs & Timeframes. Shipping costs and estimated delivery times are displayed in the shopping cart and at checkout, based on the delivery address, courier option, and parcel weight/volume. Timeframes are estimates and may vary due to traffic, weather conditions, peak periods, or other unforeseen circumstances. In any event, unless expressly agreed otherwise, products will be delivered no later than 30 days from the conclusion of the contract.

3. Dispatch & Transfer of Risk. Orders are handed over to the courier after confirmation and, for online payments, after payment has been registered. Risk of the goods transfers to the customer upon delivery to them or to their designated recipient. If you choose your own courier, risk transfers at the point of handover to that courier.

4. Failed Delivery / Unclaimed Parcels. In the event of an incomplete or incorrect address, or inability to deliver, the courier may attempt redelivery according to their own procedures. Unclaimed or refused orders may only be reshipped after payment of the additional shipping costs. In the case of repeated refusals, we reserve the right to require advance payment for future orders.

5. Parcel Inspection. Upon receipt, please check the packaging for visible damage. If you notice any, ask the courier to draw up a damage report and contact us on the same day at orders@pruna.ro — this makes resolution significantly easier. Not doing so does not affect your legal rights, including the legal guarantee of conformity.

6. In-Store Collection. We do not offer in-store collection. Delivery to courier lockers (e.g. easybox) is available where this option is displayed at checkout.

7. Cash on Delivery (COD). Cash on delivery is available only for orders up to the limit displayed at checkout. Selecting COD may incur an additional cash-handling fee, displayed transparently on the checkout page before order placement; this fee does not exceed the cost borne by us for this payment method. Please have the exact amount ready for the courier. For orders above the COD limit, payment must be made online. In the event of unjustified order refusals, we reserve the right to restrict access to the COD payment option.